Privacy Policy
Your privacy and data security are fundamental to TrueFans CONNECT™. This comprehensive policy explains how we collect, use, protect, and respect your personal information across our platform.
Overview
TrueFans CONNECT™ ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and website.
Important Notice
By using our service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy and in compliance with applicable data protection laws.
This policy applies to all users of TrueFans CONNECT™, including artists, fans, venue owners, and visitors to our website. We are committed to transparency, user control, and the highest standards of data protection.
Information We Collect
- Account information (name, email, profile details, artist/venue information)
- Location data when using geolocation features for venue detection
- Payment information for donations (processed securely via Manifest Financial)
- Usage data and analytics to improve our service and user experience
- Device information, browser data, and technical logs
- Content you create (setlists, artist gifts, venue applications)
- Communication data (messages, support requests, feedback)
How We Use Your Information
- Provide and improve our geolocation and venue detection services
- Process donations and payments securely through Manifest Financial
- Enable artist-venue connections and booking management
- Send important updates, notifications, and service communications
- Analyze usage patterns to enhance user experience and platform features
- Comply with legal obligations, prevent fraud, and ensure platform safety
- Support customer service and resolve technical issues
Data Security
- End-to-end encryption for all data transmission and storage
- Secure payment processing through PCI DSS compliant providers
- Regular security audits, penetration testing, and vulnerability assessments
- Role-based access controls with limited data access on need-to-know basis
- Secure cloud infrastructure with physical and digital protection
- Automated monitoring and incident response systems
- Regular security training for all team members
Your Rights
- Access and download your personal data in machine-readable format
- Correct, update, or modify your information at any time
- Delete your account and associated data (with some legal exceptions)
- Opt-out of non-essential communications and marketing
- Control location sharing and privacy settings granularly
- Data portability - export your data to other services
- Object to certain processing activities and request restrictions
Location Data & Geolocation
Our core service relies on precise location data to detect when you're at live music venues and provide you with relevant show information. Here's how we handle your location information with the utmost care:
🔒 Privacy-First Approach
- • Location data is only collected when you explicitly enable geolocation features
- • We use precise location data only to detect venue proximity and enhance your experience
- • Location history is not stored permanently and is automatically deleted after 30 days
🎛️ Your Control
- • You can disable location sharing at any time in your device or app settings
- • Location data is never shared with third parties without your explicit consent
- • Granular privacy controls allow you to choose which venues can detect you
Payment Security & Manifest Financial
We take the security of your payment information extremely seriously. All financial transactions are processed through our trusted partner, Manifest Financial, ensuring bank-grade security:
🛡️ Security Standards
- • Payment processing handled by certified, PCI DSS compliant providers
- • We do not store complete credit card numbers or sensitive payment data
- • All payment transactions encrypted using industry-standard protocols
📊 Data Handling
- • Donation records maintained for tax and legal compliance purposes
- • Artists receive anonymized donation data unless donors opt to share
- • Instant payouts to artists through secure financial infrastructure
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform while respecting your privacy choices:
🍪 Cookie Types
- • Necessary: Essential for website functionality, authentication, and security
- • Analytics: Help us understand usage patterns to improve performance
- • Marketing: Deliver relevant content and measure campaign effectiveness
- • Preference: Remember your settings for a personalized experience
⚖️ Compliance & Control
- • Full GDPR, CCPA, and privacy regulation compliance
- • Manage preferences via cookie consent banner
- • Granular control over cookie categories
- • Clear opt-out mechanisms for all tracking
ℹ️ Important Note
You can manage your cookie preferences at any time using the cookie consent banner. Note that disabling certain cookies may affect the functionality of our website.
Trusted Third-Party Partners
We work with carefully selected, trusted third-party services to provide our platform features while maintaining the highest standards of data protection:
🔧 Core Infrastructure
- • Supabase: Secure data storage and real-time features
- • Manifest Financial: PCI-compliant payment processing
- • Cloud Infrastructure: Enterprise-grade hosting and security
🎵 Music & Events
- • Spotify: Music streaming and artist data integration
- • Bandsintown: Tour dates and event information
- • Analytics: Anonymized usage pattern analysis
✅ Data Protection Guarantee
All third-party services are bound by their own privacy policies and our strict data processing agreements. We regularly audit our partners to ensure continued compliance with privacy standards.