Terms of Service
These terms govern your use of TrueFans CONNECT™. Please read them carefully before using our platform. By using our service, you agree to be bound by these terms.
Quick Summary
Here are the key points you should know about using our service
Service Usage
Use our platform responsibly and in accordance with applicable laws
Account Security
Keep your account credentials secure and notify us of any unauthorized access
Payment Terms
Donations are final, fees are clearly disclosed, and payments are processed securely
Content Guidelines
Respect intellectual property and maintain appropriate conduct on our platform
1. Acceptance of Terms
By accessing or using TrueFans CONNECT™ ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service, including artists, fans, venue owners, and any other participants in our platform.
We reserve the right to update these Terms at any time. We will notify users of any material changes via email or through the Service.
2. Service Description
TrueFans CONNECT™ is a comprehensive platform that uses advanced geolocation technology to connect music fans with live performances and enable real-time donations to artists. Our services include:
🎯 Core Features
- • Geolocation-based detection of live music events
- • Real-time donation processing to artists
- • Artist profile and show management tools
🎵 Additional Services
- • Fan engagement and community features
- • Venue partnership and integration services
- • Setlist management and song requests
The Service is provided "as is" and we make no warranties about the availability, accuracy, or reliability of the Service.
3. User Accounts
To access certain features of the Service, you must create an account. You agree to:
Account Responsibilities
- • Provide accurate, current, and complete information
- • Maintain the security of your password and account
- • Notify us immediately of any unauthorized use
- • Accept responsibility for all activities under your account
- • Use the Service only for lawful purposes
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.
4. Payment Terms & Manifest Financial
Our payment system enables secure donations from fans to artists through our trusted partner,Manifest Financial. Key terms include:
💰 Donation Terms
- • All donations are voluntary and final
- • Platform fees are clearly disclosed before payment
- • Payment processing handled by certified providers
🎵 Artist Payments
- • Artists must complete verification to receive payments
- • Instant payouts through Manifest Financial
- • Refunds only for technical errors or fraud
By making a donation, you authorize us to charge your payment method for the specified amount plus any applicable fees through our secure payment infrastructure.
5. Privacy and Data Protection
Your privacy is fundamental to our service. Our collection and use of personal information is governed by our comprehensive Privacy Policy, which is incorporated into these Terms by reference.
Data Collection & Usage
By using the Service, you consent to the collection and use of your information as described in our Privacy Policy, including:
- • Location data for geolocation features and venue detection
- • Payment information for secure donation processing
- • Usage data for service improvement and analytics
- • Communication preferences and interaction history
6. Prohibited Uses
You may not use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service. Prohibited activities include:
🚫 Prohibited Activities
- • Fraudulent or deceptive practices
- • Harassment, abuse, or harmful conduct toward other users
- • Attempting to gain unauthorized access to the Service
- • Distributing malware, viruses, or harmful code
- • Violating intellectual property rights
- • Circumventing security measures or geolocation features
- • Creating fake accounts or impersonating others
Warning: Violation of these terms may result in immediate termination of your account and legal action if necessary.
7. Limitation of Liability
To the fullest extent permitted by law, TrueFans CONNECT™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
⚠️ Liability Limitations
- • Loss of profits, data, or business opportunities
- • Service interruptions or technical failures
- • Errors in geolocation detection
- • Third-party payment processing issues
- • User-generated content or interactions
Our total liability for any claims arising from the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.